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We are a technology-driven hospitality company. We offer a selection of the top 1% of verified homes in Europe’s most fashionable destinations complemented with an innovative combination of hands-on service and proprietary tech.
We have reimagined a booking experience tailored to the luxury traveller. Our industry-leading high-tech approach allows you to seamlessly request services, recommendations, share your trip itinerary and more, directly from your account. We rigorously vet the very best property owners and local home management companies that adhere to our strict quality standards. This provides you with reliable and professional on-site assistance throughout your stay.
Upon booking, you will be introduced to your dedicated concierge, a member of our team who will assist you in tailoring your holiday with bespoke services and experiences.
Our in-house dedicated concierge team works during regular office hours. All services must be organized prior to your arrival. Your trip itinerary will be shared with our trusted, local home management company who will be your point of contact once you’ve arrived at the property.
The pre-arrival dedicated concierge feature is included in your booking however, a service fee may apply to services booked.
The earlier the better! In general, we advise our guests to request and confirm additional services between 3 to 6 months prior to arrival.
This is to ensure that our service providers still have availability for your request.
All of our guests will enjoy an in-person greeting upon arrival as well as a thoughtfully curated welcome basket.
Depending on the home you book, your local point of contact will either be the staff at the property or a member of the trusted, local home management company. They will be able to assist you with any questions, issues or emergencies throughout your stay.
In order to confirm a booking, you will need to sign our booking contract, send us a copy of your passport and process payment via bank transfer or credit card.
We require a 50% deposit and, depending on the property, the balance of rental will be due either 60 or 90 days prior to arrival. All of our properties require a refundable damage deposit to be paid along with the balance of rental.